FREQUENTLY ASKED QUESTIONS
GENERAL
What is policosanol?
Policosanol is a plant compound mixture of long-chain primary aliphatic alcohols (C-26, C-28, and C-30), which we isolate and purify from waxes of the sugarcane plant (Saccharum officinarum). Policosanol is also found in other foods such as rice, fruits, yams, and grains. An ancient food-based substance, policosanol is a widely available, renewable, and sustainable resource.
Is the Immune Spray gluten-free?
Yes. Our products are free from artificial colors, flavors, or sweeteners and do not contain sugar, milk, soy, egg, nuts, gluten, or animal-based ingredients. Nano-Ojas products are suitable for vegetarians and vegans. If you do have a gluten allergy, please consult your healthcare provider.
Is your Skin Spray safe for sensitive and/or delicate skin?
Nano-Ojas Skin Spray is safe to use on any part of the body with skin, including delicate areas such as the genitals or eyelids. Our sprays are formulated without harmful chemicals, parabens, sulfates, mineral oils, fragrances, or unnecessary fillers. We only use plant-based, food-grade ingredients to ensure that our products are ideal for anyone to use.
Are there any side effects or medication/supplement interactions?
Nano-Ojas products contain plant-based, food-grade ingredients that have no known interactions or negative side effects.* Our products are not drugs, are complementary to virtually any wellness regimen, and can be used alongside other medications or supplements.* Please talk to your healthcare practitioner for questions about specific combinations.
Can I use Nano-Ojas products if I am pregnant or nursing?
As with all supplements and skin products, any person who is pregnant, nursing, or taking medication should consult with their doctor before use.
Does Nano-Ojas need to be refrigerated or require special storage?
Our products are extremely shelf stable. We never suggest refrigerating or freezing any of our products due to the high water content.
Where is Nano-Ojas made? What quality control measures do you utilize?
Nano-Ojas is manufactured in a state-of-the-art facility in Switzerland, adhering to Current Good Manufacturing Practices (CGMP) to guarantee the highest degree of consistency, reliability, and potency. Advanced testing is performed to ensure the stability and purity of Nano-Ojas formulas in both Europe and in the United States.
USING NANO-OJAS
How do I use the Immune Spray?
Take six sprays daily under the tongue (all at once or throughout the day) or as directed by a healthcare practitioner. For non-everyday users, spray at first sign of feeling imbalanced or depleted.* Many users increase their number of daily sprays as needed for greater support when feeling unwell.* Consistency and patience are key while the immune strengthening formula goes to work in the body.
What results can I expect with the Immune Spray?
Everyone’s journey with Nano-Ojas is different because we all have varying degrees of immune function, metabolism, and general health; however, consumers frequently report benefits with their energy better balanced throughout the day, or their bacterial and viral infections shortened or never really materializing.* And some see longtime health issues turn completely around as the Immune Spray nutritionally enhances the body’s inherent healing power to improve immune response and restore cellular function.* To correct issues and maintain healthy systems, it takes consistency and commitment.* For the body to repair itself and have the immune system work the way it's intended to, daily supplementation is key.
Is this safe for someone with an autoimmune disease? I have a sensitive/overactive immune system.
Nano-Ojas Immune Spray supports healthy immune function by balancing the immune system so it can function how it’s supposed to.* Please talk with your healthcare practitioner for specific questions. While the FDA does not allow dietary supplements to make medical claims, many of our customers with autoimmune conditions report it helps to ease their inflammation and support healthy immune responses.* View our formula’s patent papers and research publications for more information.
Can I give this to my kids? What if they won’t take the Immune Spray?
Parents love the convenience, ease, and reliability of Nano-Ojas sprays. Our dietary supplement is safe for people of all ages to use! As with any dietary supplement, talk to your healthcare provider before using in pediatric individuals. The Immune Spray can easily be sprayed into a child’s cup or water bottle if they refuse oral administration, but make sure that the amount of fluid is an amount they would reliably drink.
Can I use more than the suggested daily amount of the Immune Spray?
Yes. Many people find they benefit from more than six sprays daily and some find three sprays adequate for immune support. You can tailor your intake to your preference, to what your body requires, or as directed by your healthcare practitioner. Some users take the recommended six sprays daily and then increase that amount based on how they feel or what they need.*
Can I use the Immune Spray and Skin Spray together?
Studies and consumer feedback suggest that using Nano-Ojas topically and orally has a synergistic effect for the user, meaning they accomplish more together than alone.* People often find that applying the Skin Spray and using the Immune Spray has yielded the greatest benefit when addressing difficult skin concerns, as persistent skin issues often reflect an internal imbalance.*
How do I use the Skin Spray?
For best results, apply the Skin Spray three times a day on area of concern until desired result is achieved. For severe or stubborn skin issues, this may take time.* Exercise patience and consistency and allow the skin strengthening formula to adapt to your body.*
How long does it take for the Skin Spray to work?
Gain immediate relief in the short-term and sustained improvement over time with consistent use based on severity and duration of skin discomfort.* Although many users experience immediate benefits, results may vary depending upon use and commitment. Some experience results within minutes or hours; others may experience results after a few days, weeks, or several months depending on the issue. It can take up to three months of consistent usage to see a marked difference in some cases. Use consistently and supplement with the Immune Spray for the best outcome.*
What if I experience redness or dryness after using the Skin Spray?
It is not uncommon to experience a healing response (mild redness or dryness) as the body eliminates toxins and establish a platform for healthy skin regeneration.* Should you need it, moisturize with your favorite natural oil or lotion to combat any dryness during the healing period.* Most people find our products to provide fast and soothing relief from pain, itching, or irritation, and exceptional skin recovery for minor wounds, outbreaks, and more.*
ORDERS and ACCOUNT
How do I view my account or log in?
To log in or view account, select the shopping bag icon at the top of the page. Enter your email and you will receive a secure login link.
How long does it take to get my order?
Domestic Standard Shipping | 5-10 Day Delivery
Domestic Priority Mail Shipping | 1-3 Day Delivery
USPS International Priority Mail Shipping | Estimated 6-10 days to arrive at your country's customs for clearance. Packages are then sent to the local postal courier for final delivery. International packages take between 21-35 days to complete full transit.
Please be aware that delivery times are estimates and packages may take longer to arrive as carriers work to deliver around delays due to Covid-19. If you need your order by a certain date, please consider USPS Priority mail service for domestic orders.
How do I track my order?
Once your order has been shipped, you will receive an email containing a link with your tracking number.
What is your return policy?
Unopened and unused products with the safety seal intact purchased from may be returned for a full refund or exchange within 30 days from the date of purchase. The cost of return shipping is not included in the eligible refund amount. Please make sure to pack your return carefully. Nano-Ojas is not responsible for damaged or lost returns in transit. The refund process may take between 7-10 business days to be reviewed once the package arrives at our facility. International orders and promotional purchases are excluded from returns. Contact customer service at info@nanoojas.net for further assistance.
Do you ship internationally?
We ship to select countries displayed under the "Country" drop down in our shopping cart. If you're an international customer and do not see your country listed, please contact us at info@nanoojas.net and we'd be happy to assist you.
What is your international shipping policy?
We ship all international orders via USPS Priority Mail International. Delivery takes an estimated 10 days to arrive at your country's customs and doesn’t include local postal delivery time. While we make every effort to adhere to international import policies, it is ultimately the buyer’s responsibility to check your country's import policies before ordering. Please note that some countries may prohibit the importation of more than a 90-day supply of some dietary supplements in a single order. Orders that are seized by your local customs cannot be refunded. Nano-Ojas assumes no liability and is not responsible for taxes, customs fees, damage, or loss to product once out of the United States. We cannot accept returns on international orders.
Do you offer wholesale?
If you are a healthcare practitioner interested in sharing Nano-Ojas with your patients, please contact us at for wholesale inquires.
How can I be sure that my information is safe and secure?
We respect your privacy, and protecting it is a serious matter. Your email address, name, or any other information you provide, such as address and phone number, are held in strict confidence. All transmitted data is encrypted via a secure TLS connection. View our Site Use Terms and Privacy Policy.
How do I leave a review about my experience using your products?
After purchasing Nano-Ojas, you will receive an email invitation containing a link to submit a review. You can also go to the “write a review” button at the bottom of each product page and submit a review from there. Need help? Reach out to us through the contact form on our home page or email us at support@nanoojas.net.
Who do I contact if I have feedback or questions regarding usage or shipping?
We love hearing from our customers! If you have any concerns at all or have questions that you don’t see answered here, PLEASE contact us! Email our customer support team anytime at support@nanoojas.net or call us toll-free at 855-937-6266 x700 Monday through Friday, 8am-5pm PST.
